The Ben & Jerry's Shop (the Site) is run by us at Intashop, based in sunny Jersey. We're here to make it as easy as possible for you to buy some great goodies and tickets, but we can only take orders for goods to be shipped within the UK. We will be pleased to accept your order if you are based outside the UK if the items are going to be shipped to a UK address.
This page may seem a little lengthy but please be assured we have set out to explain everything that might be of interest to you before you make a purchase and to cover ALL the requirements of the UK's Distance Selling Regulations, for your protection.
Prices
All items on the Site include sales taxes (where applicable). Packing and posting is shown as an additional cost where the unit price is shown.
Prices are subject to change at any time, however the price you buy at will be the price we supply at.
Purchases shall be deemed performed in Jersey and Jersey law shall govern every aspect of contractual agreement concerning purchases made from the Site.
Payment
On-line payment is via a secure credit card transactions site (check the security information below) and WE ACCEPT Switch / Solo / Maestro, Visa and MasterCard. Your credit card statement will show your purchase is made from Intashop.
Security
Your on-line shopping experience is managed by us at Intashop. We use a Digital certificate so that your transactions are secure.
After you have added the required items into your basket in our store, you will click on the "Checkout" button - this will take you into a secure session. Also when you are in "Your Account" or when you log in.
To establish if you are in a secure session with us, look out for the key or padlock symbol at the bottom of your Microsoft or Netscape browser on the screen that asks you for your credit card details. A secure session is established between your browser and us when either the key on your browser screen becomes solid (instead of broken) or the padlock is in a closed position (instead of open). You can also click on the solid key or closed padlock to view details of the secure certificate issued to us at www.benjerry.intashop.com. This means we are using enhanced encryption techniques to allow confidential data like credit card details or personal information to travel securely over open networks.
Your credit card information is only seen by the banking network and is never made available to Intashop or our partners. Much more secure than paying by credit card in the high street! However if your sale doesn't go through, it's because your bank or card issuer has refused the transaction - they don't tell us why!
Confirmation of order
When your order has been received by us, you will receive a confirmation e-mail with a link to your order within the first hour. If you have ordered items to the value of over £15.00, you will receive 2 separate order confirmations. We will process your order as soon as we can and notify you again by email when it is put into the Royal Mail First Class Recorded Delivery postal system. We will also send you a copy of the invoice with your goods.
We will send you what you have ordered (unless we make a mistake!) Our policy is not to substitute for other goods if they become out-of-stock.
Cancellation of order
If you send back your confirmation of order email with cancelation instructions before we have despatched the goods, we will cancel your order.
Notification of dispatch
We'll do our best to ensure all items are dispatched on the first working day after the order is received. If there are multiple items these may arrive in separate packages.
WE WILL EMAIL YOU WHEN WE HAVE POSTED YOUR ITEMS - ALLOW 5 WORKING DAYS AFTER THIS EMAIL ARRIVES FOR YOUR ORDER TO ARRIVE.
If for some reason we can't send your order, we will tell you as soon as possible and keep you informed of progress.
Returns
If you want to return your item for any reason, please send back to the address below in unused condition within 30 days of purchase with a copy of your delivery note. Please also email us your order number advising return. We will refund the cost in full (not to include any postage costs) once added back to stock.
The owner of this Site is Intashop whose address for returns is
Intashop,
29-33 Devonshire Place
Saint Helier
JE2 3RD
Jersey, UK
These Terms and conditions are subject to the laws and exclusive jurisdiction of the Island of Jersey, Channel Islands.